Home > Support > Shipping & Returns Policy
Effective Date: October 15, 2025
We ship our products worldwide and cooperate with multiple international logistics and shipping agent to ensure reliable and efficient delivery. Flexible shipping methods can be provided according to the specific needs of customers.
Available Shipping Methods:
· Express courier services: DHL, FedEx, UPS, etc.
· Customer-designated forwarder: Customers may choose their own logistics provider.
· Customer courier account: We support shipment using a customer’s courier account (collect). Please confirm account details with sales before shipping.
Shipping Costs & Quotation
· Unit prices quoted by default do not include shipping fees. If you require carrier arrangements by our company (prepay or collect on your behalf), please contact your sales representative to request a shipping quote.
· If shipping under the customer’s courier account, we will ship per the provided account; any disputes related to carrier billing between customer and courier are the customer’s responsibility.
Lead Time
· Standard stock items: Typically shipped within 3–7 business days after payment.
· Customized products or special orders: Delivery time as agreed upon in the contract.
· During holidays, promotional periods, or force majeure events (e.g., customs delays, pandemic measures, natural disasters), lead times may be extended — we will notify customers as promptly as possible.
Shipping Costs and Risk
· Unless otherwise agreed in writing, shipping costs are borne by the buyer.
· Ownership and risk transfer to the buyer once goods are handed over to the carrier.
· Tracking information will be provided, but our company is not responsible for delays or damages caused by third-party carriers. We will assist with claims where feasible.
Customs & Import Duties
· International shipments may be subject to customs clearance, duties, taxes, or import charges. Such costs are typically borne by the buyer unless a different arrangement is specified in the sales contract.
Customers are encouraged to inspect the goods immediately upon receipt.
If there is any discrepancy in quantity or visible defect, please notify our sales or after-sales team within 7 working days of delivery, providing:
· Order or invoice number
· Product model and quantity
· Description of the issue with clear photos/videos
After verification, we will offer an appropriate return, replacement, or resolution plan based on the situation.
Return Principles
· Returns must be pre-approved and authorized in writing and must be returned according to our instructions;
· For non-quality returns (e.g., buyer’s remorse, ordering error) typically require the buyer to bear return shipping and handling fees and are subject to our acceptance;
· For quality-related returns confirmed by our inspection will be handled per our warranty policy; shipping and handling for quality returns will be handled according to mutual agreement;
· Custom-made products are generally non-returnable unless a confirmed manufacturing defect exists.
Important — Non-Acceptable Returns
The following returns will not be accepted:
· Items returned without original/accessory packaging or incomplete sets;
· Items that have been soldered, permanently assembled into customer equipment, or inseparably combined with other parts;
· Items showing clear damage, wear, staining, or signs of modification;
· Any product reasonably judged by our team to have been used and not in resalable condition.
Return Procedure
1. Application
· Submit a return request to your sales representative or after-sales service contact.
· Please include:
– Order or invoice number
– Product model and quantity
– Description of the issue and clear photos/videos
· Our support team will confirm receipt and initiate a preliminary review.
2. Evaluation
· The after-sales team will review the claim and assess whether it qualifies for return coverage.
· Additional information or test data may be requested.
· Once approved, the customer will be informed of the handling process.
3. Return Shipping
· The customer should return items following the provided instructions.
· Please use a trackable carrier and retain shipping documentation.
4. Inspection & Determination
· Upon receipt, we will conduct inspection and functional testing.
· Based on test results, we will determine whether the product qualifies for warranty, repair, replacement, credit, or other actions.
5. Resolution & Notification
· After processing, we will notify the customer by email or SMS with the resolution and, where applicable, provide return shipment tracking information.
· Refunds or credits, if applicable, will follow the agreed contractual and financial procedures.
All products are securely packaged against moisture and vibration before shipment.
Optional services are available upon request, including:
· Vacuum sealing, anti-static packaging, or reinforced export wooden cases;
· Custom labeling, palletization, or special protective measures (additional costs may apply).
We endeavor to be objective and professional in handling returns. We may refuse returns or offer chargeable repair services for items damaged by improper handling, incompatible system integration, or third-party causes.
Our company reserves the right of final interpretation and modification of this policy. Adjustments may be made in response to market conditions, logistics regulations, or other objective factors.
In case of international transport regulation changes, customs issues, or other uncontrollable factors, we will assist in coordination but shall not be liable for indirect or consequential losses.
LCA is customer demand-centric. With professional technical capabilities, rigorous implementation processes, and considerate full-cycle services, it creates exclusive solutions for customers with diverse needs!
